Refund policy
Last updated: 30 August 2026
This policy applies to purchases from LCNMafiaHistory, operated by Jason Tomlinson, sole trader.
Nothing in this policy limits or excludes your statutory consumer rights.
Contact us before returning anything
Before sending an item back, email LCNMafiaHistory@gmail.com with:
- Your name and order number.
- The product concerned.
- The reason for the return.
- Photographs where the item is damaged, defective, or incorrect.
Do not send products directly to Printify or a production partner. We will provide the appropriate return instructions and return address where a physical return is required.
Returns sent to an incorrect address without following our return instructions may be delayed.
Change-of-mind cancellations
UK consumers generally have the right to cancel an online purchase from the time the contract is made until 14 days after the day the goods are received.
To cancel, email LCNMafiaHistory@gmail.com with a clear statement that you wish to cancel. You may also use the Model Cancellation Form at the end of this policy, although you are not required to use it.
After notifying us of your cancellation, you must normally send the goods back within a further 14 days.
Different rules may apply to goods that are made to your specifications or clearly personalised. Please see the Personalised and custom-made products section below.
Customers outside the UK may have different or additional rights under the laws that apply to them.
Condition of change-of-mind returns
You may inspect and handle a product as you reasonably would in a physical shop.
Where possible, products should be returned with their tags and original packaging and should not have been used, worn beyond what is reasonably necessary to try them on, washed, damaged, altered, or handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
We may make a deduction from your refund where permitted by law if handling beyond what is reasonably necessary has reduced the product’s value.
Return postage
You are responsible for the direct cost of returning a non-faulty product when you change your mind, where the law permits us to require you to pay that cost.
We recommend using a tracked service and keeping proof of postage or other evidence that you have returned the goods.
If a product is faulty, damaged, or incorrect, we will cover reasonable return costs where we require it to be sent back.
Faulty, damaged, or incorrect products
If a product arrives damaged, defective, incorrect, not as described, or otherwise does not meet your statutory rights, please contact us as soon as reasonably possible.
Where possible, we ask that visible damage, printing defects, incorrect products, or personalisation errors are reported within 14 days of delivery so that we can raise the issue promptly with our print-on-demand fulfilment provider. This 14-day request is not a limit on your statutory consumer rights.
For UK consumers, goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances, your legal remedies may include a refund, repair, replacement, price reduction or final right to reject under the Consumer Rights Act 2015.
UK consumers generally have a short-term right to reject faulty goods within 30 days where the legal requirements for that right are met. Other remedies may remain available after that period.
Please include your order number and, where helpful, clear photographs showing the problem.
If we require a faulty, damaged, incorrect or incorrectly personalised product to be returned, we will provide return instructions and cover reasonable return costs.
Refunds following cancellation
Where you validly cancel an order under your statutory cancellation rights, we will refund all payments due to you, including the cost of our least expensive standard delivery option where required by law.
If you selected a more expensive delivery method, such as express or premium delivery, we are not required to refund the additional amount above the cost of our least expensive standard delivery option.
For goods that are being returned, we may withhold the refund until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.
We will make the refund without undue delay and within the period required by law. For returned goods, this will normally be no later than 14 days after the day we receive the goods back or, if earlier, 14 days after the day you provide evidence that you have returned them.
We will normally refund you using the same payment method used for the original transaction unless you expressly agree otherwise. You will not be charged a fee for the refund.
Personalised and custom-made products
Some of our products may be personalised or made to your specifications, for example by adding customer-selected names, wording, images, dates, or other individual details.
Where a product is genuinely made to your specifications or clearly personalised, the normal statutory change-of-mind cancellation right may not apply where permitted by law. Where this applies, we will make this clear before you place your order.
This exception does not apply merely because a standard-design product is manufactured or printed after you place your order.
You are responsible for checking any personalisation information you provide before submitting your order.
If you notice an error in your personalisation details after ordering, contact us as soon as possible. Because production may begin shortly after an order is placed, we cannot guarantee that personalisation details can be changed once production has started.
Your statutory rights are not affected if a personalised or custom-made product is faulty, damaged, incorrect, not as described, or does not match the personalisation details that you supplied and we accepted.
Exchanges
We do not guarantee direct exchanges.
If you wish to change a non-faulty, non-personalised item, please contact us first. Depending on the circumstances, we may ask you to return the original item in accordance with this policy and place a new order for the replacement.
Personalised or custom-made products may not be eligible for a change-of-mind exchange where the statutory cancellation exception applies.
Your statutory rights are not affected.
Orders cancelled before dispatch
If you contact us before an order has been dispatched, we will try to stop production or fulfilment where possible.
Because production may begin shortly after an order is placed, we may not always be able to stop production immediately.
Where you have a statutory right to cancel, the fact that production has already begun does not by itself remove that right.
However, the statutory change-of-mind cancellation right may not apply to goods that are made to your specifications or clearly personalised, where the law provides an exception.
This does not affect your rights if a personalised product is faulty, damaged, incorrect, not as described, or does not match the personalisation information that you supplied and we accepted.
Proof of return
Please keep proof of postage or other evidence showing that you returned the goods.
We recommend using a suitable tracked or insured delivery service where appropriate.
Payment-provider processing times
Once we have issued a refund, your bank, card provider, or payment service may take additional time to show the funds in your account. Those processing times are controlled by the payment provider and are outside our control.
Model Cancellation Form
Complete and return this form only if you wish to cancel your contract and a statutory cancellation right applies. You do not have to use this form and may instead contact us by email or another clear statement informing us that you wish to cancel.
To:
Jason Tomlinson, sole trader
Trading as LCN Mafia History
24 Byron Street
Liverpool
L20 4RH
United Kingdom
Email: LCNMafiaHistory@gmail.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
____________________________________
Order number:
____________________________________
Ordered on / received on:
____________________________________
Name of consumer(s):
____________________________________
Address of consumer(s):
____________________________________
Signature of consumer(s) (only if this form is notified on paper):
____________________________________
Date:
____________________________________
Contact
Jason Tomlinson, sole trader
Trading as LCN Mafia History
24 Byron Street
Liverpool
L20 4RH
United Kingdom
Email: LCNMafiaHistory@gmail.com